BetNeptune login: how to sign in, and what to do when you cannot

What the login form looks like

Pressing "Login" on the official site opened a small window headed "Login" with the BetNeptune logo above it. It has two fields, "Enter your email" and "Enter your password", a "Forgot your password?" link, a yellow "Login" button and a "Need help? Support Center" link. There is no username field, no "remember me" box and no sign-in through social accounts. If a form asks you for anything else, such as card details or a security code, you are not on the operator's login form.

If you cannot log in

Wrong email or password

Check that you are using the email address you registered with, not a different one. Passwords are case-sensitive. If you are unsure, use "Forgot your password?" to reset it by email rather than guessing repeatedly.

No reset email arrives

Look in your spam or junk folder and check that the address you typed is the one on the account. If nothing arrives, use the "Need help? Support Center" link, which opens the operator's help centre, and then the live chat.

Account restricted

The operator's terms allow it to restrict an account pending verification, on security grounds, or where you have set a time-out or self-exclusion. Only the operator can tell you which applies. If you set a self-exclusion, it cannot be undone during the period you chose; our responsible gambling page explains the tools and where to get support.

Region message

If you see a message saying the operator does not accept users from your region, you are connecting from a country where the site is not offered, or through a VPN that makes it look that way. BetNeptune is licensed for Great Britain; switch off any VPN and try again from a UK connection.

New to BetNeptune?

Registration happens through the "Join now" button next to "Login". You will be asked for personal details and to confirm you are 18 or over, and the operator's terms allow only one account per person and per household. Before you sign up, read the welcome offer terms, and check the payments guide so you pick a deposit method you can also withdraw to.

Getting support

The operator describes its support as available around the clock by live chat and email. The live chat is reached through the Cashier and Account menus once you are logged in, and the site's "Support" entry opens a help centre of articles covering bonuses, deposits and withdrawals, verification, games, sports queries and responsible gaming. We have deliberately not printed the operator's email address, so that you always contact it through its own site.